Service DesignLaajuus (5 cr)

Objective

The student
• knows the service design process as a working method of a designer and is able to develop services that meet the consumer's needs
• understands the importance of customer service experience as a component of business
• understands the key elements of diversity and sustainability related to the profession of a service designer.

Content

• User-centred design
• Service design process
• Service design methodologies
• Service prototyping
• Customer experience
• Accessibility

Assessment criteria, satisfactory (1)

The student
• knows the concepts and basics of service design
• knows the main tools and techniques of service design
• understands the service design process and its relevance to design work.

Assessment criteria, good (3)

The student
• knows the concepts and basics of service design
• can use the main tools and techniques of service design
• understands the service design process and is able to use it in their work.

Assessment criteria, excellent (5)

The student
• has a broad knowledge of the concepts and principles of service design
• can apply service design tools and techniques in a creative and reasoned way
• has a broad knowledge of the service design process and is able to use it in a variety of ways in their work.

Assessment criteria, approved/failed

The student
• knows the concepts and basics of service design
• knows the main tools and techniques of service design
• understands the service design process and its relevance to design work.