Advanced Service DesignLaajuus (10 cr)

Course unit code: KM00GE66

General information

Credits: 10 cr

Objective

The student
• deepens their expertise in service design, focusing on a selected specialisation area
• makes informed and justified decisions during the service design process and effectively uses the unique aspects of their specialisation area
• documents and professionally presents their developed service solutions and rationale.

Content

• Exploring a selected specialisation area
• Developing and applying specialised expertise
• Advanced service design methods
• Documenting service solutions

Assessment criteria, satisfactory (1)

The student
• participates in the course activities at a satisfactory level
• recognises the key concepts of their specialisation area and can apply some service design methods in developing service solutions
• can document their design solutions at a basic level.

Assessment criteria, good (3)

The student
• actively participates in the course
• demonstrates proficiency in the core theories and methods of their chosen specialisation area and systematically applies them in the service design process
• makes justified decisions and utilises their expertise to develop service solutions
• can document and professionally present their work.

Assessment criteria, excellent (5)

The student
• demonstrates exceptional engagement in the course
• exhibits in-depth mastery of their specialisation area and utilises its unique features professionally in service design
• makes evidence-based, user-centred design decisions to develop service solutions that meet both user and business needs
• is able to document their projects comprehensively and professionally, demonstrating strong expertise in their specialisation area and critically evaluating their service solutions.