Customer Guidance and Participation in Digital ServicesLaajuus (5 cr)

Objective

The student is able to apply new forms of guidance in customer encounters and the development of customer participation in a digital environment. The student draws from customer experience in the development of guidance. The student integrates customers, networks and multiprofessional interest groups in service development and arrangements, and critically evaluates the customer's need for services and guidance. The student is able to extensively analyze customer data in service arrangements and case management. The student can exploit the benefits of digitalization in the assessment and follow-up of treatment and service needs and as a supporting tool for self-care and decision making.
The student is able connect digital services and sustainable development.

Content

- Digital services
- Case management
- Service plan; customer plan; health and care plan
- Customer participation
- The patient's / customer's treatment need assessment and guidance in different environments
- Various operating environments (virtual, digital etc. treatment environments, artificial intelligence)
- Sustainable development relating to digital services

Assessment criteria, satisfactory (1)

The student demonstrates competence in the basic content of the course, but there are deficiencies in his/her ability to find and interpret information and to apply the learned content to the context of working life.

Assessment criteria, good (3)

The student demonstrates good competence in the content of the course. He/she is able to actively search for information and to identify its connection to working life. The student is able to analyse and apply the learned content to the context of working life.

Assessment criteria, excellent (5)

The student demonstrates versatile and extensive competence in the content of the
course. He/she has an excellent ability to search for relevant information. The student’s solutions demonstrate independence, responsibility, and skills in guiding others. His/her ability to apply the learned content to the context of working life exhibits creativity and versatility.

Assessment criteria, approved/failed

The student demonstrates competence in the basic content of the course, but there are deficiencies in his/her ability to find and interpret information and to apply the learned content to the context of working life.

Further information

Recognition of prior learning

The student can apply for the recognition of prior learning and receive an approval for accreditation
for this course if he/she has acted in a key role in digitalization-related service production or client
projects in social and health care, or in digitalizing key processes, and/or has completed university level
studies that correspond to the content of this course.