Service Innovations and DesignLaajuus (5 cr)
Code: S000CF70
Credits
5 op
Teaching language
- English
Objective
The student understands the role of service innovations, renewal and design in the race for competitive advantage; is familiar with the change processes in business organizations; has the knowledge and the skills to manage service innovation and renewal on strategic and operational level within an organizational environment; understands and can apply in management; can apply the innovational approach at work.
Content
Service Innovation, Renewal, Design and Competitive Advantage; Strategic approach to Service Development; Economics of Service Design and E-services; Planning and implementing Service Innovations and Renewal.
Assessment criteria, satisfactory (1)
1 = Sufficient performance: has completed basic requirements to pass the course and has made an attempt to apply and articulate concepts and information both verbally and in writing but has not made enough effort overall, the assignments and/or team projects are weak and require further input. The student has demonstrated little effort, interest and motivation for class activities and course assignments.
2 = Satisfactory performance: has completed all elements of the course and can apply and articulate concepts and information both verbally and in writing but may not have made enough effort. Certain areas of the assignments/team project are lacking in detail and require further input. The student could have demonstrated more interest and motivation for class activities and course assignments. Satisfactory presentation delivery and analysis.
Assessment criteria, good (3)
3 = Good overall performance: can apply and articulate concepts and information well both verbally and in writing, certain areas of assignments/team project require further attention; shows appropriate level of interest and motivation in all class activities and course assignments. Good presentation delivery and analysis.
4 = Very good overall performance or excellent in one and very good in another element of the course: shows interest and motivation in all class activities and course assignments, applies and articulates concepts and information very well both verbally and in writing. Very good presentation delivery and analysis.
Assessment criteria, excellent (5)
5 = Excellent performance in all elements of the course: shows interest and motivation in all class activities and course assignments/team project, fully applies and clearly articulates concepts and information both verbally and in writing. The student follows the instructions and is able to support his/her argument with references to the recommended reading and lecture content. Excellent presentation delivery and analysis.
Assessment criteria, approved/failed
Sufficient performance: has completed basic requirements to pass the course and has made an attempt to apply and articulate concepts and information both verbally and in writing but has not made enough effort overall, the assignments and/or team projects are weak and require further input. The student has demonstrated little effort, interest and motivation for class activities and course assignments.
Further information
The language of tuition is English.
The course is assessed on the 0 (failed) – 5 (excellent) grading scale.
Enrollment
28.11.2022 - 13.01.2023
Timing
01.01.2023 - 31.07.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
School of Rehabilitation and Examination
Campus
Myllypurontie 1
Teaching languages
- English
Seats
0 - 60
Degree programmes
- Master's Degree Programme in Health Business Management
- Master's Degree Programme in Osteopathy
- Master's Degree Programme in Health Business Management
- Master's Degree Programme in Health Care Diagnostics
- Master's Degree Programme in Health Business Management
Teachers
- Anne Pasanen
- Eija Metsälä
Teacher in charge
Eija Metsälä
Groups
-
S1122S6Master's Degree Programme in Health Business Management ylempi, sote
-
T1422S6Master's Degree Programme in Health Business Management ylempi, tekniikka
-
S2421S6Master's Degree Programme in Osteopathy, ylempi, sote
-
L0522S6Master's Degree Programme in Health Business Management ylempi, liiketalous
-
S2522S6BMaster's Degree Programme in Health Care Diagnostics - Clinical Radiography Services
-
S2522S6AMaster's Degree Programme in Health Care Diagnostics - Biomedical Laboratory Services
Objective
-
Content
-
Location and time
January 18th 9–12
February 1st 13–16
February 15th 13–16
March 1st 13–16
March 15th 10–14
Materials
Luennoitsijan suosittelema materiaali
Teaching methods
23 t luentoja, työpajoja sekä vuorovaikutteisia luentoja
112 t itsenäistä työskentelyä pienryhmissä
Employer connections
n/a
Exam schedules
n/a
International connections
n/a
Completion alternatives
n/a
Student workload
23 t luentoja, työpajoja sekä vuorovaikutteisia luentoja
112 t itsenäistä työskentelyä pienryhmissä
Content scheduling
Introduction: objectives, fundamentals, overview of the process
Service Design process, phases Discover & Define
Service Design process, phases Develop & Deliver
Wrap up, final presentations, summary
Further information
Luennoitsija: Anne Pasanen, Aalto yliopisto
Evaluation scale
0-5
Assessment methods and criteria
Ryhmätehtävä
Yksilötehtävä
Enrollment
29.11.2021 - 12.12.2021
Timing
01.01.2022 - 31.07.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
School of Rehabilitation and Examination
Campus
Myllypurontie 1
Teaching languages
- English
Seats
20 - 55
Degree programmes
- Master's Degree Programme in Health Business Management
- Osteopathy
- Master's Degree Programme in Health Business Management
- Master's Degree Programme in Health Business Management
Teachers
- Anne Pasanen
- Eija Metsälä
- Marianne Pitkäjärvi
Teacher in charge
Eija Metsälä
Groups
-
T1421S6Master's Degree Programme in Health Business Management ylempi, tekniikka
-
S2421S6Master's Degree Programme in Osteopathy, ylempi, sote
-
S1121S6Master's Degree Programme in Health Business Management ylempi, sote
-
L0521S6Master's Degree Programme in Health Business Management ylempi, liiketalous
Objective
-
Content
-
Location and time
January 18th 9–12
February 1st 13–16
February 15th 13–16
March 1st 13–16
March 15th 10–14
Materials
Luennoitsijan suosittelema materiaali
Teaching methods
23 t luentoja, työpajoja sekä vuorovaikutteisia luentoja
112 t itsenäistä työskentelyä pienryhmissä
Employer connections
n/a
Exam schedules
n/a
International connections
n/a
Completion alternatives
n/a
Student workload
23 t luentoja, työpajoja sekä vuorovaikutteisia luentoja
112 t itsenäistä työskentelyä pienryhmissä
Content scheduling
Introduction: objectives, fundamentals, overview of the process
Service Design process, phases Discover & Define
Service Design process, phases Develop & Deliver
Wrap up, final presentations, summary
Further information
Luennoitsija: Anne Pasanen, Aalto yliopisto
Evaluation scale
0-5
Assessment methods and criteria
Ryhmätehtävä
Yksilötehtävä