Study Guide

Objective

The student can model, describe and measure business processes and identify relevant areas of improvement from process performance perspective, and propose means to improve the identified areas.

Content

Process modeling
Process KPIs
Improving process performance

Assessment criteria, satisfactory (1)

Assessment criteria, satisfactory (1-2) The course work meets with several of the six criteria below.

Student work shows satisfactory performance in more than three of the criteria.

The following criteria are used for assessing the IM Master’s coursework (lecture involvement, discussion, written assignments and discussion leaders).
•The student shows an understanding of the relevant course content in relation to the contents of the articles, lectures and discussion.
•Student texts/presentations demonstrate an understanding of the article/lecture content and an ability to select, interpret and justify key messages in a grounded manner.
•The student shows interconnections between the proposed concepts and current business practice, showing abilities of reflection, evaluation and discussion.
•The student shows professional initiative, active participation and responsibility in both individual and team work.
• The student shows the ability to collect valid knowledge for his/her topic from outside the course sources by using scholarly search tools, by questioning current business practice and by practicing source critique.
•Student assignment is written in line with academic writing practice and instructions for Master’s Thesis, using the Harvard Referencing system, with references both in the text as well as reference list. The texts are written in coherent, fluent English.

Assessment criteria, good (3)

Assessment criteria, good (3-4). The course work meets with most of the above criteria.

Additionally the student performance shows good (=3) or very good (=4) quality performance in three or more of the criteria or otherwise good interpretation.

Assessment criteria, excellent (5)

Assessment criteria, excellent (5)

The course work meets with all the above six criteria. Additionally the student performance shows excellence in three or more of the above criteria or otherwise deviating excellence.

Assessment criteria, approved/failed

Assessment criteria, satisfactory (1-2) The course work meets with several of the six criteria below.

Student work shows satisfactory performance in more than three of the criteria.

The following criteria are used for assessing the IM Master’s coursework (lecture involvement, discussion, written assignments and discussion leaders).
•The student shows an understanding of the relevant course content in relation to the contents of the articles, lectures and discussion.
•Student texts/presentations demonstrate an understanding of the article/lecture content and an ability to select, interpret and justify key messages in a grounded manner.
•The student shows interconnections between the proposed concepts and current business practice, showing abilities of reflection, evaluation and discussion.
•The student shows professional initiative, active participation and responsibility in both individual and team work.
• The student shows the ability to collect valid knowledge for his/her topic from outside the course sources by using scholarly search tools, by questioning current business practice and by practicing source critique.
•Student assignment is written in line with academic writing practice and instructions for Master’s Thesis, using the Harvard Referencing system, with references both in the text as well as reference list. The texts are written in coherent, fluent English.