Managing and Administering ICT DepartmentLaajuus (4 ECTS)

Objective

Student has understood the role of operative manager and he knows the tools of practical personnel management. He knows the principles of a functional management system and he knows how to integrate these two to support the strategic direction of his unit and his company. He can analyse the management performance of his unit and propose plans for its amelioration.

Content

Operative planning and target setting
Performance measurements, monitoring and reporting
Organization and processes
Management communication and motivating
Change management
Knowledge management
Good meeting practices
Performance related payment systems

Qualifications

Bachelor’s Degree