Developing ICT Operational RoadmapLaajuus (4 ECTS)

Objective

Student knows how to excute ICT operations according to the IT- Governance. He knows how to apply ITIL/COBIT and other relevant standards. He knows to plan ICT-strategy based on corporate strategy and use appropriate methods and procedures for their integration. He knows delivery processes for ICT- procurement and can manage them in practice applying appropriate quality criteria.

Content

ICT-Governance (Governing process, ITIL/COBIT, decision-making processes)
Formation of Strategy-based ICT-strategy
Integration of business operations and ICT-services
Delivery of ICT-solutions
TQM of ICT-services

Qualifications

Bachelor's degree