Consulting and Training SkillsLaajuus (3 ECTS)

Objective

- The student understands working principles and concepts of a pedagogic/consultative operating approach
- The student understands related development tools and operating models

- The student is capable to operate as a junior-consultant and internal trainer

Content

- Consultative work approach
- Learning concepts
- Customer emphaty
- Influencing through personal communication

- Organizing a training session and preparing material
- Evaluating and developing oneself as a trainer/consultant