Professional Communication 1Laajuus (3 ECTS)

Objective

Upon completion the student recognises different working life communication situations. He/she understands the importance of interpersonal communication and job atmosphere for working motivation. The student knows the practices of team work and masters the basics of project communication.He/she takes into account the requirements of the recipient, situation and each branch and is able to communicate in an analyzed, understandable and convincing way. The student is willing to develop his/her Finnish and communication skills as part of his/her professional
ability.

Content

Basic communication situations in working life:
-the students explore analyze their skills in interpersonal communication situations
-negotiation and meeting practices, conflict situations
-customer community
-project work and team work
-basics of internal and external information
-professional literacy, media monitoring and designing handouts
-argumentation skills
-writing, presenting and visualizing own expert texts

Assessment criteria, satisfactory (1)

Approved passing of the course demands that the student fulfills the requirements specified in each course implementation.

The student can identify some typical features of his/her own communication based on instructions and feedback. He/she can identify the different components of a communication process.
The student is involved in interactive situations and he/she receives and gives feedback. He/she recognizes the characteristics of the interactions within different situations.
The student writes messages according to instructions, retrieves information in guidance and is able to use it for his/her own output.

Assessment criteria, good (3)

The student can evaluate his/her own communication skills and form communicative development goals. The student is goal-oriented in interactive situations and is familiar with the role of internal and external communication of the community. He/she listens, observes and interprets messages appropriately.
The student communicates as an expert in a structured, understandable and interesting way and targets messages to the recipient according to the situation. The student can justify his/her views.
The student can acquire information on his/her own field of study and can use it critically. The student is able to prepare a goal-oriented written, oral or visual presentation for the target audience. The student takes advantage of his/her knowledge on text types and language.

Assessment criteria, excellent (5)

The student is willing and able to develop his/her Finnish language and communication skills as a part of his/her expertise and is able to communicate in a meaningful, creative and personal way.
The student can use means of communication in a creative and appropriate way and takes advantage of different channels and tools. The student argues his/her point with skill and shows, shares and develops his/her expertise in the community.
The student retrieves information independently and competently in order to produce new knowledge or new perspectives. The student uses language creatively and according to field practices.