Asiakaspalvelu ja ohjaus (suomi toisena kielenä) (5 cr)
Code: SX00CT30-3007
General information
Enrollment
30.11.2020 - 13.12.2020
Timing
16.02.2021 - 11.05.2021
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Terveys
Campus
Myllypurontie 1
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Bioanalytiikan tutkinto-ohjelma
- Terveydenhoitotyön tutkinto-ohjelma
- Ensihoidon tutkinto-ohjelma
- Sairaanhoitotyön tutkinto-ohjelma
- Suun terveydenhuollon tutkinto-ohjelma
- Radiografian ja sädehoidon tutkinto-ohjelma
- Kätilötyön tutkinto-ohjelma
- Degree Programme in Nursing
Teachers
- Elina Kettunen
- Päivi Lehtinen
- Marita Saros
- Minna Marjamäki-Kekki
Teacher in charge
Päivi Lehtinen
Groups
-
SXJ20K2Bioanalytiikan tutkinto-ohjelma, monimuoto
-
SXO20K1ASairaanhoitotyön tutkinto-ohjelma, päivätoteutus, hallinnollinen ryhmä A
-
SXL19S2Kätilötyön tutkinto-ohjelma monimuoto
-
SXO20K2Sairaanhoitotyön tutkinto-ohjelma, monimuoto
-
SXO20K1CSairaanhoitotyön tutkinto-ohjelma, päivätoteutus, hallinnollinen ryhmä C
-
SXM20K2Radiografian ja sädehoidon tutkinto-ohjelma, monimuoto
-
SXO20K1BSairaanhoitotyön tutkinto-ohjelma, päivätoteutus, hallinnollinen ryhmä B
-
SXP20K2Suun terveydenhuollon tutkinto-ohjelma, monimuoto
-
SXL20K1Kätilötyön tutkinto-ohjelma päivä
-
SXJ20K1Bioanalytiikan tutkinto-ohjelma päivä
-
SXQ20K1Terveydenhoitotyön tutkinto-ohjelma päivä
-
SXO19S1ASairaanhoitotyön tutkinto-ohjelma, päivätoteutus, hallinnollinen ryhmä A
-
SXJ20K3AVOINAMKBioanalytiikan tutkinto-ohjelma (avoin amk)
-
SXO19S2BSairaanhoitotyön tutkinto-ohjelma, monimuotototeutus, hallinnollinen ryhmä B
-
SXQ19S1Terveydenhoitotyön tutkinto-ohjelma
-
SXK19S1Ensihoidon tutkinto-ohjelma
-
SXO19S1BSairaanhoitotyön tutkinto-ohjelma, päivätoteutus, hallinnollinen ryhmä B
-
SXO19S2ASairaanhoitotyön tutkinto-ohjelma, monimuotototeutus, hallinnollinen ryhmä A
-
SXO19S1CSairaanhoitotyön tutkinto-ohjelma, päivätoteutus, hallinnollinen ryhmä C
Objective
Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.
Content
Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.
Assessment criteria, approved/failed
Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs
Further information
The course is meant for students who`s educational language is other than Finnish.