Management and coordination of processes and service chains in the health and social services sectorLaajuus (5 ECTS)

Objective

The student is able to assess the social and health care processes and service chains, as well as the design of new services and methods. The student is able to coordinate customer-oriented processes and service chains in an ecologically, economically, socially and culturally sustainable and effective manner.

Content

- Health and Social Care processes and chain services
- Clinical care processes and their changes and the development, evaluation and monitoring
- Process and chain service modeling, evaluation and development
- Coordination

Assessment criteria, satisfactory (1)

• has a limited knowledge of the management and coordination of processes and chain services in the health and social services sector or their effect on the functioning of society and organisations
• has a limited ability to apply management and coordination of processes and chain services in his or own area of expertise
• understands and knows only the basics of how to use key concepts and basic content of the course
• inadequately justifies his or her personal view, inadequately expresses critical evaluation, reflection and development proposals
• uses only some sources

Assessment criteria, good (3)

• has a good knowledge of the impact of management and coordination of processes and chain services on the functioning of society and organisations
• is able to apply the management and coordination of processes and chain services approach with flexibility in his or her own area of expertise
• understands and knows the basics of how to use key concepts and basic content of the course
• is able to give examples and to describe the basics of the course clearly and logically
• justifies his or her personal view and critical evaluation, expresses justified reflection and development proposals
• uses several different sources, also international

Assessment criteria, excellent (5)

• has an excellent knowledge of the impact of the management and coordination of processes and chain services approach on the functioning of society and organisations
• is able to apply the approach of management and coordination of processes and chain services with flexibility and insight in his or her area of expertise
• has an excellent understanding and knowledge of the basics of how to use key concepts and basic content of the course
• is able to give examples connected to his or her own experiences and to describe the basics of the course clearly and logically
• is excellent in communication; fluent in writing and expressing his or her profound and well justified views
• uses several different sources, also international, and is able to combine and apply those innovatively

Further information

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