Industrial ServicesLaajuus (10 ECTS)

Objective

The student understands the role of services in industrial organisations. The student's knowledge of the ICT sector and its practices increases. S/he understands the challenges and possibilities of a service-oriented business as well as the principles of developing service concepts. Service development skills are developed in practice. The student is able to communicate in technical study and work situations and give professional presentations in English. S/he can use English in his/her own professional development.

Content

Context, objectives, challenges and frameworks of industrial services, services and sustainability
Special features of professional services
Product servitization, service productization, Service Concept development and commercilialization, productivity of services
Major-specific project
English: Development of oral professional communication skills, professional written practices and documents, interaction situations typical for technical professions, communication about technical education, organizations and working environments as well as jobs, seeking for work.

Assessment criteria, satisfactory (1)

The student
* can explain and apply the most relevant concepts
* participates fully in the project
* is able to make himself understood in English so that professional messages are delivered and understands the counterpart so that he can act accordingly
* reaches marks above 50% from the exams and tasks.

Assessment criteria, good (3)

The student
* can explain and apply the most relevant concepts
* is capable of analyzing and developing business issues
* participates fully in the project
* manages professional situations in English according to objectives and makes himself understood clearly and fairly flawlessly
* reaches marks above 70% from the exams and tasks.

Assessment criteria, excellent (5)

The student
* can explain and apply the most relevant concepts
* shows excellent capability to analyze and develop business issues
* participates fully in the project
* takes initiative in participating in professional situations using the correct practices and makes himself understood effectively, clearly, fluently and almost flawlessly
* active, constructive approach and high-quality communications
* reaches marks above 90% from the exams and tasks.

Assessment criteria, approved/failed

The student
* can explain and apply the most relevant concepts
* participates fully in the project
* is able to make himself understood in English so that professional messages are delivered and understands the counterpart so that he can act accordingly
* reaches marks above 50% from the exams and tasks.