SME ManagementLaajuus (5 ECTS)

Objective

The course uses an online simulation to assist learning. The OnService simulation business case is built around a small family hotel, with about 1m€ in annual sales at the start of the simulation. The students’ goal is to manage the overall operating, market, and financial performance of a service business in competitive markets with seasonal variations in demand and economic conditions. Human resources management, capacity management, investments, service quality, pricing, and marketing are the key decision-making areas in the simulation. The main aim of the course is to provide with students' practical knowledge of how to run a SME.

Content

By the end of the course, the student will be able to:

- Understand and have practice in the day to day running and management of an SME
- Manage the overall operating, market, and financial performance of a service business in
competitive markets with seasonal variations in demand and economic conditions
- Coordinate human resources management, capacity management, investments, service quality, pricing and marketing.
- Improve problem solving ability
- Improve team work skills

Qualifications

First year basic studies, English language proficiency