Service DesignLaajuus (10 ECTS)

Objective

Students are familiar with different sectors of service design and are able to use customer-oriented approach in service development. Students know the phases of service design process and are able to choose suitable methods for different phases. Students understand the importance of service experience as part of the business logic.

Content

- Service design processes
- Service design methods
- Doing service prototypes
- Customer experience

Assessment criteria, satisfactory (1)

Inadequate participation in class. Assignments need improvement. Student does not completely meet the learning objectives defined in the course outline.

Assessment criteria, good (3)

Active participation in class. Ability to apply the learned knowledge. Self-initiated learning. Student meets the learning objectives defined in the course outline.

Assessment criteria, excellent (5)

Active participation in class. Ability to apply the learned knowledge and reflect on it. Development driven approach to coursework. Generation of new knowledge and contribution to the course.

Assessment criteria, approved/failed

Inadequate participation in class. Assignments need improvement. Student does not completely meet the learning objectives defined in the course outline.