Quality ManagementLaajuus (3 ECTS)

Objective

On completion of this course the student will know the basic concepts of quality management and methods in general outline. He/she has the basic knowledge on the most common quality tools and quality costs and the factors affecting them, too. The student will know the principles of quality and environment systems and their application to the graphic industry. The student will also know the quality formation and the factors affecting it.
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On completion of this course the student will be able to design quality development activities for a printing environment and suitable quality control methods for the graphic production process.

Content

• Basic concepts of quality management
• Quality of product and operation
• Use of quality tools
• Contents of quality costs
• Quality and environment standards and their application to graphic processes
• Quality and quality formation in printing processes
• Test patterns in quality control
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• Quality contests and awards
• Building and maintenance of a quality system (e.g. auditing)
• Environmental impacts of the printing industry

Qualifications

Modules of Graphic Publishing Tehnology and Graphic Production Technology

Assessment criteria, satisfactory (1)

The student knows
- at least one definition of quality
- at least one quality tool and its use
- at least three quality components of printed products

Assessment criteria, good (3)

The student knows
- at least two definition of quality
- at least three quality tools and their use
- the conceptual difference between the quality of products/services and quality of operations/activities
- the most important quality components of printed products
The student is able to
- evaluate the quality of printed products
- assess the level of quality management in a printing company

Assessment criteria, excellent (5)

The student knows
- several definitions of quality
- several quality tools and their use
- the conceptual difference between the quality of products/services and quality of operations/activities, and to evaluate them
- the most important quality components of printed products
The student is able to
- evaluate the quality of printed products from many viewpoints
- assess the level of quality management in a printing company
- select suitable tools and methods for evaluating or developing the quality in a company

Further information

Classroom teaching
Assignments