Industrial ServicesLaajuus (5 ECTS)

Objective

The course aims to give an understanding of the impact of industrial services on manufacturing companies and of how industrial services influence companies' business development. The student knows how services can enable business development of companies and what impact this has on competitive advantage. The student understands the new opportunities for value co-creation and changing relationships between companies as a result of increased service content.

Content

- The role of services in the company’s strategy
- The advantages with services in an industrial context
- Special characteristics of services in industrial companies’ business development
- Changing the industrial company from product-oriented into services-oriented
- The impact of services on customer relationships
- Service business management and leadership
- Service innovations

Assessment criteria, satisfactory (1)

The student understands the principles of the customer oriented win-win service management in industrial business.

Assessment criteria, good (3)

The student can develop and analyze the service business of different industries.

Assessment criteria, excellent (5)

The student shows his/her service attitude understanding the principles of service business. The student studies responsibly.

Assessment criteria, approved/failed

The student understands the principles of the customer oriented win-win service management in industrial business.