Customer Service and QualityLaajuus (3 ECTS)

Objective

quality management

Content

- quality systems of automotive companies, quality measuring processes
- customer segmenation, customer relations management
- importance and managing internal customers
- quality gaps
- price vs. quality

Qualifications

n/a

Assessment criteria, satisfactory (1)

Attendance

Assessment criteria, good (3)

Attendance

Assessment criteria, excellent (5)

Attendance

Further information

n/a