Microsoft Dynamics CRM Applications (MCP/MCTS)Laajuus (6 ECTS)
Course unit code: TT00AC12
General information
- Credits
- 6 ECTS
Objective
This certification exam measures the student's ability to understand and articulate how to use and implement the Microsoft Dynamics CRM 4.0 Applications modules effectively, and to use the terms applied in the application to adequately convey solutions to other users. Prepares for MB2-632: CRM 4.0 Applications certification
Content
- Microsoft Dynamics CRM Concepts
- Sales (18 percent)
- Microsoft Dynamics CRM Sales Concepts
- Marketing
- Service Management
- Service Scheduling
Assessment criteria, satisfactory (1)
Microsoft Dynamics CRM Concepts
- the student understands Microsoft Dynamics Software;
- the student is able to user Multi-Lingual User Interface, Customer-Centered Views;
Sales & Marketing
- the student understands is able to use: CRM sales concepts; opportunity management; leads; sales order processing;
- the student understands Planning and is able to create Marketing Campaigns;
Service Management
- the student is able to manage contracts, cases, knowledge base and service queues;
Service Scheduling
- the student understands what service scheduling is and is able to do service scheduling with CRM
Assessment criteria, good (3)
Microsoft Dynamics CRM Concepts
- the student understands Microsoft Dynamics Software;
- the student is able to user Multi-Lingual User Interface, Customer-Centered Views;
- the student shows independent solutions.
Sales & Marketing
- the student understands is able to use: CRM sales concepts; opportunity management; leads; sales order processing;
- the student understands Planning and is able to create Marketing Campaigns;
- the student shows independent solutions.
Service Management
- the student is able to manage contracts, cases, knowledge base and service queues;
- the student shows independent solutions.
Service Scheduling
- the student understands what service scheduling is and is able to do service scheduling with CRM;
- the student shows independent solutions.
Assessment criteria, excellent (5)
Microsoft Dynamics CRM Concepts
- the student understands Microsoft Dynamics Software;
- the student is able to user Multi-Lingual User Interface, Customer-Centered Views;
- the student shows independent solutions and critical evaluation.
Sales & Marketing
- the student understands is able to use: CRM sales concepts; opportunity management; leads; sales order processing;
- the student understands Planning and is able to create Marketing Campaigns;
- the student shows independent solutions and critical evaluation.
Service Management
- the student is able to manage contracts, cases, knowledge base and service queues;
- the student shows independent solutions and critical evaluation.
Service Scheduling
- the student understands what service scheduling is and is able to do service scheduling with CRM;
-- the student shows independent solutions and critical evaluation.