Quality and Safety in the Social and Health Services SectorLaajuus (5 cr)

Objective

The student
- knows the key knowledge bases and regulations for quality work and patient safety
- can plan, evaluate and develop consistent quality as well as customer and patient safety culture in the social and health services sector
- understands the importance of leadership as part of quality work and customer and patient safety

Content

Quality and safety regulations
Quality development in the social and health services sector
Quality planning, assessment and development tools
Quality systems as part of quality development
Customer and patient safety and its subareas
A coherent client and patient safety culture
Planning, evaluation and development of client and patient safety
Client and patient safety in management
Good practices in client and patient safety

Assessment criteria, satisfactory (1)

The student displays competence to deal with the basic content of the study unit but lacks competence in independent data acquisition, interpretation and the ability to apply the acquired knowledge to the context of workplace.

Assessment criteria, good (3)

The student fulfills the requirements for the study unit well. S/he displays competence in active data acquisition and is able to interpret the key features of the data to a clinical setting. The student has the ability to analyze the acquired knowledge and to apply it to the context of workplace.

Assessment criteria, excellent (5)

The student displays broad and versatile competence in the content of the study unit. S/he has great competence in targeted data acquisition. The student’s ability to make decisions shows independent thinking, responsible actions and leadership skills. The ability to apply the acquired knowledge to the context of workplace is creative and versatile.

Assessment criteria, approved/failed

Pass: The student is proficient in the basic content of the study unit (competence evaluation), but independent data acquisition, interpretation and the ability to apply the acquired knowledge to the context of workplace has shortcomings.