Service Design (5 ECTS)

Location and time

The studies are conducted fully online

Materials

Lean Service Creation. Open source tools for change agents. The what, the how and the why. Futurice Sarvas, R., Nevanlinna, H. and Pesonen, J. (2017). Lean Service Creation. The handbook V1.8.Futurice. Stickdorn, M., Lawrence, A., Hormess, M. and Schneider, J. (2018). This is Service Design Doing. Applying Service Design and Design Thinking in the real world. O'Reilly.

Employer connections

Students choose their own working life project.case organization

Exam schedules

No exam. The course will be assessed based on the submitted tasks

International connections

Working life project.

Completion alternatives

Consult your teacher.

Evaluation methods and criteria

Assessment is based on level of competences in different learning assignments.

Assessment criteria, satisfactory (1-2)

Satisfactory (grades 1 and 2): student understand, remember and can explain key concepts in the learning assignment.

Assessment criteria, good (3-4)

Good (grades 3 and 4): student understand, remember, can explain, can apply, analyse and evaluate key concepts in learning assignments.

Assessment criteria, excellent (5)

Excellent (grade 5): student understand, remember, can explain, can apply, analyse, evaluate key concepts and create new in learning assignments.

Teaching methods

Purpose of Service Design studies is to provide thinking models, practical process and tools for learners to design services from a customer perspective. Service Design is based on design thinking in which individual cases and general models are applied when building understanding of customers, users and providers in service process. The purpose of this approach is to design services that balances needs of customer, user and the business in a way that creates good quality service experience. Service Design process can bee seen as repeating process of discovery, define, develop and deliver. Key concepts in Service Design studies are service, service design, service blue print, service specification from customers point-of-view, service guidelines, service event, service interface of touch points, service experience, service usefullness, service usability and service desirability.

Further information

HAMK students register for the course in Pakki during the enrolment time. HAMK’s Spark feedback system opens 7 days before the course/module ends and it stays open for 14 days after the end date. You may give course/module feedback via Pakki. A notification of the courses/modules (to whom you have registered) for which feedback can be given appears on the desktop. You will always receive a notification on the student desktop when a course/module is ready for feedback. You will receive a reminder in HAMK's e-mail on the end date of the implementation, if you have not already given feedback before. For more information on course/module feedback, see the student feedbackpage.

Evaluation scale

1-5