Customer in social and health care (5 ECTS)
Code: SX00EB60-3004
General information
- Enrollment
- 02.05.2022 - 15.05.2022
- Registration for the implementation has ended.
- Timing
- 15.08.2022 - 26.10.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 5 ECTS
- Virtual portion
- 1 ECTS
- Mode of delivery
- On-campus and online
- Campus
- Myllypurontie 1
- Teaching languages
- Finnish
- Seats
- 0 - 28
- Degree programmes
- Oral Hygiene
- Teachers
- Maria Mstoi
- Asta Kantola
- Teacher in charge
- Maria Mstoi
- Groups
-
SXP22K2Suun terveydenhuollon tutkinto-ohjelma, monimuoto
- Course
- SX00EB60
Location and time
Autumn 2022
Materials
Opettajan laatimat tehtävät ja MATERIAALIT ovat Tekijänoikeuslain (404/61) mukaisia teoksia, joihin opettajalla on tekijänoikeus. Tehtäviä JA MATERIAALEJA ei saa käyttää muuten kuin omissa opinnoissaan. Niiden julkinen levittäminen on sallittua vain opettajan luvalla.
Client service and counseling: DUODECIM oppiportti online course: Asiakaspalvelu terveydenhuollossa
The other material will be given at Moodle and independent information search
Swedish: Will be given at OMA
Employer connections
Practice of Client service in HyMy-villages service center.
Participiation of Culture Wellbeing happening in 5.10.2022
Exam schedules
To be announced
International connections
N/A
Completion alternatives
N/A
Evaluation methods and criteria
Written and oral learning assignments
Client service and counseling: passed/improved
Swedish: oral and written skills separately on the scale 1-5
Student workload
Client service and counseling: 2 ECTS= 54h
Swedish/Finnish: 3 ECTS= 82h
- if the student has studied in Swedish: Finnish
- if the student has no earlier Swedish studies: Finnish
Content scheduling
Theory
Study work and exams
Practice
Teaching methods
Online teaching
Independent studies
Group work
Online studies
Further information
Compulsory attendance at the orientation lectures.
The student will present possible RPL decisions in the principal lecture via email
Students must confirm their attendance for a course implementation by being present when tuition begins or in another manner agreed with the lecturer; for example, by returning the first course assignment. Students who are unable to attend the first teaching session due to illness may also confirm their attendance by informing the lecturer of this in advance.
Orientation compulsory.
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
Assessment criteria: 0–5
Assessment framework, see the appendix.
Assessment criteria for beginner/advanced level are applied.
Further information
Compulsory attendance at the orientation lectures.
The student will present possible RPL decisions in the principal lecture via email
Students must confirm their attendance for a course implementation by being present when tuition begins or in another manner agreed with the lecturer; for example, by returning the first course assignment. Students who are unable to attend the first teaching session due to illness may also confirm their attendance by informing the lecturer of this in advance.
Orientation compulsory.