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eHealth-palveluiden asiakkaat ja käyttäjät (5 cr)

Code: TX00CG29-3006

General information


Enrollment

02.12.2019 - 12.01.2020

Timing

13.01.2020 - 15.03.2020

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

ICT ja tuotantotalous

Campus

Leiritie 1

Teaching languages

  • Finnish

Seats

0 - 40

Degree programmes

  • Tieto- ja viestintätekniikan tutkinto-ohjelma

Teachers

  • Mikko Harju

Groups

  • TVT18-H
    Hyvinvointi- ja terveysteknologia

Objective

After completing the course, the student recognizes essential social and healthcare services, identifies social and healthcare operating principles, recognizes different types of customers and users and their special needs and perspectives, and knows how to take these issues into consideration when utilizing ICT solutions to services and processes.

Content

• Social and healthcare actors, operating principles and services
• Roles of customer and user
• ICT solutions’ customers and users and their special needs
• Customer in product development
• User perspective to technology

Materials

- Hyysalo, Sampsa. 2009. Käyttäjä tuotekehityksessä. Tieto, tutkimus, menetelmät. Otavan Kirjapaino Oy. Keuruu. Luettavissa http://www2.uiah.fi/~heidig/Teaching/Course_assignments/Entries/2011/9/13_Johdatus_muotoilun_tutkimukseen_files/Hyysalo%202009.pdf
- Sivistystoimen työkalupakki palvelumuotoiluun. Espoo. Luettavissa https://designresearch.aalto.fi/groups/encore/wp-content/uploads/2013/11/Sivistystoimen_tyokalupakki_palvelumuotoiluun2.pdf
- SDT Palvelumuotoilun työkalupakki. Luettavissa http://sdt.fi/materiaali/ServiceDesignToolkit.pdf

Teaching methods

Luennot
Tehtävät

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Student recognizes some essential social and healthcare operating principles and services, identifies some customers and users of health related ICT solutions and their special needs, and uses learned knowledge.

Assessment criteria, good (3)

Student recognizes essential social and healthcare operating principles and services, identifies customers and users of health related ICT solutions and their special needs, and applies learned knowledge.

Assessment criteria, excellent (5)

Student thoroughly recognizes essential social and healthcare operating principles and services, understands customers and users of health related ICT solutions and their special needs, and applies learned knowledge in advanced manner.

Assessment criteria, approved/failed

Student recognizes some essential social and healthcare operating principles and services, identifies some customers and users of health related ICT solutions and their special needs, and uses learned knowledge.