Siirry suoraan sisältöön

Asiakaspalvelun ja työyhteisön johtaminen sekä kehittäminen I (5 cr)

Code: SX00DM74-3002

General information


Enrollment

02.07.2019 - 30.09.2019

Timing

01.08.2019 - 31.12.2019

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Hyvinvointi

Campus

Myllypurontie 1

Teaching languages

  • Finnish

Degree programmes

  • Sosiaalialan tutkinto-ohjelma (YAMK)

Teachers

  • Sirkka Rousu
  • Katriina Rantala-Nenonen
  • Minna Lanne-Eriksson

Teacher in charge

Minna Lanne-Eriksson

Groups

  • S0919S6
    Sosiaalialan tutkinto-ohjelma ylempi

Objective

Students will understand the principles of strategic and operational management, especially from the perspective particular to social work management. They will know the main subjects related to financial and HR management within the client service unit, organisational communication, and the management and development of customer-driven service processes as well as service operations. They will understand the processes of development and management in the working community, as well as the principles for promoting wellbeing in the workplace.

Content

Contemporary theories of leadership. Management and development of the client service unit and its processes. Workplace and knowledge management, and management skills. Management of multi-sector customer service and coordination of partnership networks. Management and development of strategic wellbeing.

Materials

Petri Virtanen, Maria Suoheimo, Sara Lamminmäki, Päivi Ahonen ja Markku Suokas 2011. Matkaopas asiakaslähtöisten sosiaali- ja terveyspalvelujen kehittämiseen. Tekesin katsaus 281/2011.
https://www.tekes.fi/globalassets/julkaisut/matkaopas.pdf
Antti Syväjärvi & Ville Pietiläinen (toim.) 2016. Inhimillinen ja tehokas sosiaali- ja terveysjohtaminen. Suomen Yliopistopaino Oy – Juvenes Print. Tampere
https://tampub.uta.fi/bitstream/handle/10024/100410/Syvajarvi_%26_Pietilainen_OA.pdf?sequence=1
To be announced

Teaching methods

Contact teaching, Interactive lecture, Essays / papers, Net learning

Employer connections

Oppimistehtävät liitetään omaan työyhteisöön.

Exam schedules

N/A

International connections

N/A

Completion alternatives

N/A

Student workload

5 credits (135h)

Content scheduling

N/A

Further information

This study unit is for S0919S6 students in Finnish.
Contact teaching (18h) and Working in Moodle (117h)
Teacher; Sirkka Rousu and Minna Lanne-Eriksson
Contact teaching:
3.9. klo 14.30-16.00
1.10. klo 8.30-11.45
28.10. klo 12.45-16.00
26.11. klo 12.45-16.00
10.12. klo 12.45-16.00

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Management and development in the field of social services:
• masters the principles of strategic and operative management and knows how to apply them to management in practice
• is familiar with management systems, understands their meaning and knows how to apply them to work community/organisation
• develops services and the activities of work communities by participatory actions.

Assessment criteria, good (3)

Management and development in the field of social services:
• masters the principles of strategic and operative management and knows how to apply them to practice flexibly in managerial duties
• is familiar with management systems and knows how to apply them to versatile work communities, organisations and networks
• develops and manages services and service units ethically enabling their participation.

Assessment criteria, excellent (5)

Management and development in the field of social services:
• masters the principles of strategic and operative management and knows how to apply them to practice flexibly in demanding and complex managerial situations
• is familiar with management systems and knows how to apply them to versatile work communities, organisations and networks
• develops and manages services and service units ethically and in a socially sustainable manner as well as can lead the activities of work communities in an inspiring and renewing manner

Assessment criteria, approved/failed

Management and development in the field of social services:
• masters the principles of strategic and operative management and knows how to apply them to management in practice
• is familiar with management systems, understands their meaning and knows how to apply them to work community/organisation
• develops services and the activities of work communities by participatory actions.

Assessment methods and criteria

Learning assignments 100%