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Asiakaspalvelu ja ohjaus (5 cr)

Code: SX00BN75-3126

General information


Enrollment

02.12.2019 - 15.12.2019

Timing

01.01.2020 - 15.03.2020

Number of ECTS credits allocated

5 op

Virtual portion

4 op

Mode of delivery

20 % Contact teaching, 80 % Distance learning

Unit

Terveys

Campus

Myllypurontie 1

Teaching languages

  • Finnish

Seats

20 - 75

Degree programmes

  • Sairaanhoitotyön tutkinto-ohjelma

Teachers

  • Teija Rautiola
  • Mirja Järvinen

Teacher in charge

Jukka Kettunen

Groups

  • SXO19K1B
    Sairaanhoitotyön tutkinto-ohjelma, päivätoteutus, hallinnollinen ryhmä B
  • SXO19K1A
    Sairaanhoitotyön tutkinto-ohjelma, päivätoteutus, hallinnollinen ryhmä A

Objective

Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish and in Swedish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish and in Swedish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.

Content

Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish and in Swedish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish and Swedish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching

Location and time

28.1 - 13.2 2020

Materials

Client service and counseling: DUODECIM oppiportti online course: Asiakaspalvelu terveydenhuollossa
The other material will be given at Moodle and independent information search.
Swedish at OMA

Teaching methods

Contact teaching (orientation)
net learning, independent net learning

Employer connections

N/A

Exam schedules

Swedish oral and written exam.13.2.2020
Learning assignment will be given at the end of the course.

you can take part into the Swedish written exam in autumn 2020 or
you can do the teacher´s extra assignments

International connections

N/A

Completion alternatives

N/A

Student workload

Client Service and Counseling:orientation 4 h,
Swedish mainly virtual studies

Content scheduling

N/A

Further information

Client Service and Counseling: passed/improved
Swedish: oral and written skills 1-5

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.

Assessment criteria, approved/failed

Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs

Assessment methods and criteria

Learning assignment
Guide plan, Assignment

Further information

N.B. In case the student’s educational language is other than Finnish, s/he carries out the course in Professional Swedish (Svenska - Kundbetjäning och handledning) and Finnish as a second language/foreign language.