Siirry suoraan sisältöön

Asiakaspalvelu ja ohjaus (5 cr)

Code: SX00BN75-3119

General information


Enrollment

02.05.2019 - 15.05.2019

Timing

29.08.2019 - 30.11.2019

Number of ECTS credits allocated

5 op

Virtual portion

1 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Kuntoutus ja tutkiminen

Campus

Vanha viertotie 23

Teaching languages

  • Finnish

Seats

0 - 60

Degree programmes

  • Bioanalytiikan tutkinto-ohjelma

Teachers

  • Jenny West
  • Mirja Järvinen

Teacher in charge

Elina Hotanen

Groups

  • SXJ19K1
    Bioanalytiikan tutkinto-ohjelma, päivä
  • SXJ19K2
    Bioanalytiikan tutkinto-ohjelma, monimuoto

Objective

Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish and in Swedish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish and in Swedish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.

Content

Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish and in Swedish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish and Swedish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching

Materials

Will be given at Moodle

Teaching methods

Contact teaching (orientation)
net learning, independent net learning

Employer connections

N/A

Exam schedules

Learning assignment will be given at the beginning of course.
Swedish exercises will be done according to the appointments during the course.

International connections

N/A

Completion alternatives

N/A

Student workload

Client Service and Counseling 54h
Swedish mainly virtual studies

Content scheduling

N/A

Further information

Client Service and Counseling: passed/improved
Swedish: oral and written skills 1-5

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.

Assessment criteria, approved/failed

Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs

Assessment methods and criteria

Learning assignments
Guide plan, Assignment

Further information

N.B. In case the student’s educational language is other than Finnish, s/he carries out the course in Professional Swedish (Svenska - Kundbetjäning och handledning) and Finnish as a second language/foreign language.