Opinto-opas

Objective

The student is able to apply new forms of guidance in customer encounters and the development of customer participation in a digital environment. The student draws from customer experience in the development of guidance. The student integrates customers, networks and multiprofessional interest groups in service development and arrangements, and critically evaluates the customer's need for services and guidance. The student is able to extensively analyze customer data in service arrangements and case management. The student can exploit the benefits of digitalization in the assessment and follow-up of treatment and service needs and as a supporting tool for self-care and decision making.
The student is able connect digital services and sustainable development.

Content

- Digital services
- Case management
- Service plan; customer plan; health and care plan
- Customer participation
- The patient's / customer's treatment need assessment and guidance in different environments
- Various operating environments (virtual, digital etc. treatment environments, artificial intelligence)
- Sustainable development relating to digital services

Location and time

Remote teaching/learning

Materials

Current literature of the field

Additional literature:

Bastable S. 2019. Nurse as educator : principles of teaching and learning for nursing practice. 5th edition (or previous). Jones & Bartlett Learning.

Pohjola, A., Kairala, M., Niskala, A. & Lyly, H. (2019). Asiakkaasta kehittäjäksi ja vaikuttajaksi: Asiakkaiden osallisuuden muutos sosiaali- ja terveyspalveluissa. Tampere: Vastapaino.

Armanto, A. & Helminen, J. (2017). Asiakkaan moniammatillinen ohjaus sosiaali- ja terveydenhuollossa (1. painos.). Helsinki: Edita.

Personalised care and support planning handbook: The journey to person-centred care. 2015. (Soveltuvin osin). Linkki: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwikiez-8YPsAhVilosKHUjrD94QFjAAegQIBBAB&url=https%3A%2F%2Fwww.england.nhs.uk%2Fwp-content%2Fuploads%2F2016%2F04%2Fcore-info-care-support-planning-1.pdf&usg=AOvVaw1mpsbdfCgeKkDS5FPU3prE

Digitalisaatio terveyden ja hyvinvoinnin tukena - Sosiaali- ja terveysministeriön digitalisaatiolinjaukset 2025. LInkki: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwiP4sS_9JLsAhXCBhAIHb00A5EQFjAGegQIDxAC&url=https%3A%2F%2Fjulkaisut.valtioneuvosto.fi%2Fbitstream%2Fhandle%2F10024%2F75526%2FJUL2016-5-hallinnonalan-ditalisaation-linjaukset-2025.pdf%3Fsequence%3D1&usg=AOvVaw2FU0_N-0BJ6mbH5CAZaUFf

Kauppila, T. Kiiski, K. & Lehtonen, M. ( 2018). Sähköhelmenkalastus - Sosiaalihuollon sähköisten palvelujen nykytila ja kehittämistarpeet. Sosiaali- ja terveysministeriön raportteja ja muistioita 14/2018. http://urn.fi/URN:ISBN:978-952-00-3914-1

Digitalisaatio terveyden ja hyvinvoinnin tukena - Sosiaali- ja terveysministeriön digitalisaatiolinjaukset 2025. LInkki: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwiP4sS_9JLsAhXCBhAIHb00A5EQFjAGegQIDxAC&url=https%3A%2F%2Fjulkaisut.valtioneuvosto.fi%2Fbitstream%2Fhandle%2F10024%2F75526%2FJUL2016-5-hallinnonalan-ditalisaation-linjaukset-2025.pdf%3Fsequence%3D1&usg=AOvVaw2FU0_N-0BJ6mbH5CAZaUFf

Granholm, C. (2016). Social work in digital transfer – blending services for the next
generation. Academic Dissertation. Linkki: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwjmoMbS-JLsAhWjmIsKHbmpDSAQFjALegQIHRAC&url=https%3A%2F%2Fresearchportal.helsinki.fi%2Ffiles%2F97998279%2FGranholmSlutlig210316.pdf&usg=AOvVaw32ODfsGAKPhSycTrP_MXFE

Teaching methods

video lectures
Group and individual working
Learning assignments
closing seminar

Exam schedules

n/a

Completion alternatives

written assignment

Student workload

135 hours

Content scheduling

Part 1: Explore the core content of the course so that each contributes material to a shared reflection on his or her chosen topic in digital services. The implementation time for this part is 19.10. - 8/11/2020

Part 2: Get a deeper insight into the digital service of the episode topic of your interest through a personalized learning exercise. In addition, the exercise includes peer review. The implementation time for this part is 9.11. - 18.12.2020

Further information

Opintojakson suorittaminen edellyttää vaiheittaista työskentelyä samassa tahdissa.

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

The student demonstrates competence in the basic content of the course, but there are deficiencies in his/her ability to find and interpret information and to apply the learned content to the context of working life.

Assessment criteria, good (3)

The student demonstrates good competence in the content of the course. He/she is able to actively search for information and to identify its connection to working life. The student is able to analyse and apply the learned content to the context of working life.

Assessment criteria, excellent (5)

The student demonstrates versatile and extensive competence in the content of the
course. He/she has an excellent ability to search for relevant information. The student’s solutions demonstrate independence, responsibility, and skills in guiding others. His/her ability to apply the learned content to the context of working life exhibits creativity and versatility.

Assessment criteria, approved/failed

The student demonstrates competence in the basic content of the course, but there are deficiencies in his/her ability to find and interpret information and to apply the learned content to the context of working life.

Assessment methods and criteria

Arviointi perustuu oppimistehtäviin ja vertaisarviointiin

Further information

Recognition of prior learning

The student can apply for the recognition of prior learning and receive an approval for accreditation
for this course if he/she has acted in a key role in digitalization-related service production or client
projects in social and health care, or in digitalizing key processes, and/or has completed university level
studies that correspond to the content of this course.