Palveluinnovaatiot ja muotoilu (5 cr)
Code: S000CF70-3006
General information
Enrollment
30.11.2020 - 13.12.2020
Timing
17.03.2021 - 12.05.2021
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Kuntoutus ja tutkiminen
Campus
Myllypurontie 1
Teaching languages
- English
Seats
20 - 35
Degree programmes
- Master's Degree Programme in Health Business Management (Sosiaali-, terveys- ja liikunta-ala)
- Master's Degree Programme in Health Business Management (Tekniikan ja liikenteen ala)
- Master's Degree Programme in Health Business Management (Yhteiskuntatieteiden, liiketalouden ja hallinnon ala)
Teachers
- Anne Pasanen
- Marianne Pitkäjärvi
Teacher in charge
Anne Pasanen
Groups
-
S1120S6Degree Programme in Health Business Management ylempi, sote
-
T1420S6Degree Programme in Health Business Management ylempi, tekniikka
-
L0520S6Degree Programme in Health Business Management ylempi, liiketalous
Objective
The student understands the role of service innovations, renewal and design in the race for competitive advantage; is familiar with the change processes in business organizations; has the knowledge and the skills to manage service innovation and renewal on strategic and operational level within an organizational environment; understands and can apply in management; can apply the innovational approach at work.
Content
Service Innovation, Renewal, Design and Competitive Advantage; Strategic approach to Service Development; Economics of Service Design and E-services; Planning and implementing Service Innovations and Renewal.
Location and time
Wed 17.3. 9–12
Wed 31.3. 9–13:30
Wed 14.4. 9–13:30
Wed 28.4. 9–13:30
Wed 12.5. 12–15
Materials
As recommended by the lecturer
Teaching methods
Interactive lectures
Work shops
Goup assignements
Employer connections
n/a
Exam schedules
n/a
International connections
n/a
Completion alternatives
n/a
Student workload
23 hrs of lectures, workshops and interactive lessons
112 hrs of autonomous and group studies
Content scheduling
Introduction: objectives, fundamentals, overview of the process
Service Design process, phases Discover & Define
Service Design process, phases Develop & Deliver
Wrap up, final presentations, summary
Further information
Lecturer: Anne Pasanen, Aalto university
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
1 = Sufficient performance: has completed basic requirements to pass the course and has made an attempt to apply and articulate concepts and information both verbally and in writing but has not made enough effort overall, the assignments and/or team projects are weak and require further input. The student has demonstrated little effort, interest and motivation for class activities and course assignments.
2 = Satisfactory performance: has completed all elements of the course and can apply and articulate concepts and information both verbally and in writing but may not have made enough effort. Certain areas of the assignments/team project are lacking in detail and require further input. The student could have demonstrated more interest and motivation for class activities and course assignments. Satisfactory presentation delivery and analysis.
Assessment criteria, good (3)
3 = Good overall performance: can apply and articulate concepts and information well both verbally and in writing, certain areas of assignments/team project require further attention; shows appropriate level of interest and motivation in all class activities and course assignments. Good presentation delivery and analysis.
4 = Very good overall performance or excellent in one and very good in another element of the course: shows interest and motivation in all class activities and course assignments, applies and articulates concepts and information very well both verbally and in writing. Very good presentation delivery and analysis.
Assessment criteria, excellent (5)
5 = Excellent performance in all elements of the course: shows interest and motivation in all class activities and course assignments/team project, fully applies and clearly articulates concepts and information both verbally and in writing. The student follows the instructions and is able to support his/her argument with references to the recommended reading and lecture content. Excellent presentation delivery and analysis.
Assessment criteria, approved/failed
Sufficient performance: has completed basic requirements to pass the course and has made an attempt to apply and articulate concepts and information both verbally and in writing but has not made enough effort overall, the assignments and/or team projects are weak and require further input. The student has demonstrated little effort, interest and motivation for class activities and course assignments.
Assessment methods and criteria
Groups assignment
Individual assignment
Further information
The language of tuition is English.
The course is assessed on the 0 (failed) – 5 (excellent) grading scale.