Opinto-opas

Objective

Students learn to design, implement, control and develop operations of manufacturing and service companies. Students will become familiar with methods and tools of forecasting, sales and operations planning, layout and capacity management, production and job scheduling and quality control. They will learn to recognize the production/service types and strategies and how to measure operations performance. They will learn the main ideology and tools used in different approaches of operations improvement.

Content

• Process design and mapping
• Service concepts and processes and delivery channels
• Layout planning and flow
• Process technology
• Planning levels (Strategic, tactical and operational)
• Production planning and execution process in ERP-systems
• Capacity management
• Operations improvement, (Lean Management, Quality Management)

Materials

N. Slack, S. Chambers & R. Johnston: Operations Management, ninth edition, PEARSON/Prentice Hall (2019)

S. Bordoloi, M.J. Fitzsimmons, J.A Fitzsimmons: Service management : operations, strategy, information technology, McGraw-Hill (2018) Ninth edition

L.J. Krajewski, M. K. Malhorta, L.P.Ritzman: Operations Management, Processes and Supply Chains (12th edition 2019)

J. Heizer & B. Render: Operations Management, Sustainability and Supply Chain Management (12th edition 2017)

M.Swink, S.A.Melnyk, M.B Cooper and J. L. Hartley: Managing Operations Across the Supply Chain, McGraw Hill edition 2011)

Womack James, Jones Daniel (2003) Lean Thinking – Banish waste and create wealth in your corporation. Simon & Schuster

Teaching methods

Hybrid lectures and exercises both on campus in class and online (Depending on the COVID 19 restrictions)
Individual and group assignments
MS Visio workshop (process mapping)
LEAN GAME workshop and assignment (on campus)
SAP S/4 HANA cloud workshop (Production Planning module)
Company visits and guest lectures

Further information

Participation in LEAN GAME workshop is compulsory.

GDPR instructions here: https://www.metropolia.fi/fi/metropoliasta/tietosuoja-ja-gdpr/tietosuojaselosteet/metropolian-opiskelija-ja-opintotietorekisteri

Online lectures in Zoom and Teams will be recorded and saved in Metropolia´s own cloud services. The links to recordings will be shared only to students enrolled to the course in the OMA course workspace.

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Sufficient performance:
showing just enough understanding of the subject to merit a pass grade but requiring greater effort to achieve a more satisfactory result

Assessment criteria, good (3)

Good performance:
showing strong understanding of basic concepts and good grasp of techniques, but with certain minor problems still requiring further attention

Assessment criteria, excellent (5)

Excellent performance:
not only fulfils all standard requirements but demonstrates originality and imagination

Assessment criteria, approved/failed

Not applicable

Assessment methods and criteria

Individual coursework and assignments 70 %
Group assignments 30 %

Qualifications

Supply Chaiin Management