Siirry suoraan sisältöön

Kundorienterad kommunikation (5 cr)

Code: LX00BW71-3011

General information


Enrollment

30.11.2020 - 10.01.2021

Timing

19.01.2021 - 04.05.2021

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Liiketalous

Campus

Leiritie 1

Teaching languages

  • Finnish

Seats

20 - 35

Degree programmes

  • Liiketalouden tutkinto-ohjelma

Teachers

  • Tiina Saraheimo

Teacher in charge

Anne Perkiö

Groups

  • LXD19S1_M1
    LXD19S1_M1
  • LXD19S1_M2
    LXD19S1_M2

Objective

The students are able to communicate in Swedish in professional contexts both in Finland and in the other Nordic countries, taking into account the cultural and linguistic backgrounds of the communication partners.
They learn to seek information related to their own professional field in various sources and
convey information both orally and in writing.
During their studies, the students form a positive and realistic view of their language and communicative competence as well as skills and motivation to develop it further.
The students acquire the written and oral language skills in the second domestic language that are necessary in their professional field, as required by national legislation (352/2003 8§).
The students acquire oral and written language and communication skills that are at least at the B1 level as defined in the Common European Framework of Reference for Languages.

Content

On completion of the course the student will be able to apply appropriate communication strategies on customer service, sales situations and in managerial positions

Materials

To be announced

Teaching methods

Interactive lecture
Role play
Guided assignments

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.

Assessment criteria, good (3)

Students have achieved the course objectives well, even though the knowledge and skills need improvement on some areas. Students are able to define the course concepts and models and are able to justify the analysis. The student is able to apply their knowledge in leisure, study and work situations. The student understands the importance of expertise in the field of business and is able to analyze his/her own expertise.

Assessment criteria, excellent (5)

Students have achieved the objectives of the course with excellent marks. Students master commendably the course subject area’s concepts and models. Students are able to make justified and fluent analysis and to present concrete development measures. The students are well prepared to apply their knowledge in leisure, study and work situations. Students are able to analyze the business sector expertise and the evolvement of their own expertise.

Assessment criteria, approved/failed

Students have achieved the course objectives fairly. Students will be able to identify, define and use the course subject area’s concepts and models. The student understands the criteria and principles of the expertise development.

Assessment methods and criteria

Learning assignments (oral) 50 %
Exam 50 %