Opinto-opas

Objective

Students build on their current communication skills, applying broader principles for effective managerial communication. Through practical application students will understand and be able to adapt to the complex and dynamic mix of written, spoken and visual communication that takes place within and between organisations.
By the end of the course, students will have developed a flexible array of managerial communication skills. They will:
• be able to produce effective messages both orally and in writing in a managerial capacity and for employees of a company.
• be able to produce effective managerial messages in writing for a variety of stakeholders.
• be able to communicate effectively in managerial contexts – performance review situations, negotiations, meetings and conflict situations.
• be able to plan, organise and deliver a managerial seminar.

Content

This course builds on the skills and competencies acquired in Business Communication 1 and 2 with emphasis on advanced topics related to managerial communication at the organisational and individual level. The student will have a firm knowledge of the communicative skills and competencies required by the manager in internal and external communication; communicating with and for all stakeholders in the organisation, especially the workforce. The student will be able to produce effective managerial messages both orally and in writing for a variety of stakeholders and situations, especially with employees, including bad news, change communication, media messages and other publicity material. Communicating effectively in performance review situations, negotiations, meetings, press conferences and conflict situations forms the basis of managerial seminars. By planning, organising and taking part in a managerial seminar, students perform as managers, developing their presentation skills at the next level.

Materials

Adler Gordon 2010 Management Communication Financial Times Briefing Pearson
Barrett, Deborah J 2014 Leadership Communication McGraw-Hill Education
Blundel Richard Ippolito Kate 2013 Effective Organisational Communication, Perspectives, principles and practices, 4th edition Pearson
Bovée Courtland L, Thill John V 2017 Business Communication Today 14th (Global) edition Pearson
Faust B, Faust M 2006 Pitch Yourself Pearson
Innes James 2016 The CV Book Your definitive guide to writing the perfect CV Pearson
Innes James 2016 Brilliant Cover Letters What you need to know to write a truly brilliant cover letter Pearson
Innes James 2016 The Interview Book Your definitive guide to the perfect interview technique Pearson
Robbins S P, Judge TA 2017 Essentials of Organizational Behavior 14th (Global) edition Pearson
Lecturer will recommend further reading, journals, videos etc. in OMA.

Exam schedules

There is no exam and so no resit opportunity.
A student must pass each of the 4 parts of the course.

Student workload

Contact classes/seminars 40 hours
Project work 40 hours
Seminar & material 15 hours
Career portfolio 35 hours

Further information

You need to have passed Communication for Global Business to take this course. This means that you already have good presentation skills for business, know the basic theory of communication and can write a variety of business messages. Students who have had no previous business communication studies should not take this course.

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Sufficient performance: has completed basic requirements to pass the course and has made an attempt to apply and articulate concepts and information both verbally and in writing but has not made enough effort overall. The course assignments, seminar and/or project are weak and require further input. The student demonstrates little effort, interest and motivation.

Assessment criteria, good (3)

Good overall performance: can apply and articulate concepts and information both verbally and in writing. Certain areas of the course tasks or project require further attention, shows appropriate level of interest and motivation. The student delivers a good professional seminar and is a good member of the class audience.

Assessment criteria, excellent (5)

Excellent performance in all elements of the course: shows interest and motivation in all class activities, course assignments and project, fully applies and clearly articulates concepts and information both verbally and in writing. The student’s individual tasks are highly professional, complete, show originality and fully demonstrate the student’s motivation and ability. The student follows project and seminar instructions and deadlines, delivers a highly competent professional seminar and is a supportive and active member of the class audience.

Assessment criteria, approved/failed

Not applicable

Qualifications

English Language Proficiency