Asiakaspalvelu ja ohjaus (5 cr)
Code: SX00BN75-3124
General information
Enrollment
23.03.2020 - 30.03.2020
Timing
30.03.2020 - 29.05.2020
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
1 op
Mode of delivery
Distance learning
Unit
Kuntoutus ja tutkiminen
Campus
Myllypurontie 1
Teaching languages
- Finnish
Seats
20 - 65
Degree programmes
- Suun terveydenhuollon tutkinto-ohjelma
- Radiografian ja sädehoidon tutkinto-ohjelma
Teachers
- Saila Pakarinen
- Mirja Järvinen
Groups
-
SXM20K2Radiografian ja sädehoidon tutkinto-ohjelma, monimuoto
-
SXP20K2Suun terveydenhuollon tutkinto-ohjelma, monimuoto
Objective
Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish and in Swedish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish and in Swedish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.
Content
Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish and in Swedish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish and Swedish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching
Materials
Opettajan laatimat tehtävät ja MATERIAALIT ovat Tekijänoikeuslain (404/61) mukaisia teoksia, joihin opettajalla on tekijänoikeus. Tehtäviä JA MATERIAALEJA ei saa käyttää muuten kuin omissa opinnoissaan. Niiden julkinen levittäminen on sallittua vain opettajan luvalla.
Client service and counseling: DUODECIM oppiportti online course: Asiakaspalvelu terveydenhuollossa
The other material will be given at Moodle and independent information search
Swedish: Will be given at OMA
Teaching methods
Online teaching
Independent studies
Group work
Online studies
Employer connections
Practice of Client service in HyMy-village
Exam schedules
N/A
International connections
N/A
Completion alternatives
N/A
Student workload
Client service and counseling: 2 ECTS= 54h
Swedish/Finnish: 3 ECTS= 82h
- if the student has studied in Swedish: Finnish
- if the student has no earlier Swedish studies: Finnish
Content scheduling
N/A
Further information
Compulsory attendance at the orientation lectures.
The student will present possible RPL decisions in the principal lecture via email.
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.
Assessment criteria, approved/failed
Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs
Assessment methods and criteria
Written and oral learning assignments
Client service and counseling: passed/improved
Swedish: oral and written skills separately on the scale 1-5
Further information
N.B. In case the student’s educational language is other than Finnish, s/he carries out the course in Professional Swedish (Svenska - Kundbetjäning och handledning) and Finnish as a second language/foreign language.