Asiakaspalvelu ja ohjaus (5 cr)
Code: SX00BN75-3118
General information
Enrollment
02.05.2019 - 15.05.2019
Timing
01.08.2019 - 25.11.2019
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
(2016-2018) Terveyden edistämisen palvelut
Campus
Myllypurontie 1
Teaching languages
- Finnish
Seats
20 - 75
Degree programmes
- Terveydenhoitotyön tutkinto-ohjelma
- Kätilötyön tutkinto-ohjelma
Teachers
- Mirja Järvinen
- Marja Hult
Teacher in charge
Teija Rautiola
Groups
-
SXQ18S1Terveydenhoitotyön tutkinto-ohjelma päivä
-
SXL18S1Kätilötyön tutkinto-ohjelma päivä
Objective
Students
- understand the philosophical, ethical and pedagogic premises of client service, instruction and counselling as well as their significance to their actions
- master client service, education and teaching as a work method included in their profession and use it in different contexts
- know how to plan, implement and evaluate client-oriented education and teaching in Finnish and in Swedish in cooperation with other experts
- are able to use existing educational and teaching material as well as produce new material in Finnish and in Swedish considering the client-oriented approach
- are able to assist clients/patients in using appropriate social and health care services.
Content
Concepts, ethics and learning strategies of client service, education and teaching
Client service and client/patient education and teaching in Finnish and in Swedish
Client service process and elements of good client service
Education and teaching process: needs evaluation, planning, implementation (methods, form and content), evaluation and documentation
Client- and goal-oriented utilization of Finnish and Swedish client service, education and teaching material
Various evaluation methods for client service and education regarding quality and effectiveness as well as development of client service, education and teaching
Location and time
Swedish: 23.10.-6.11.2019
Materials
Will be given at Moodle
Swedish at OMA
Teaching methods
Contact teaching (orientation)
net learning, independent net learning
Employer connections
N/A
Exam schedules
Learning assignment will be given at the end of the cource.
Swedish exercises will be done according to the appointments during the course, oral and written exam.
International connections
N/A
Completion alternatives
N/A
Student workload
Client Service and Counseling:orientation 4 h,
Swedish mainly virtual studies
Content scheduling
N/A
Further information
Client Service and Counseling: passed/improved
Swedish: oral and written skills 1-5
Evaluation scale
0-5
Assessment criteria, satisfactory (1)
See a separate framework for evaluation.
When evaluating the competences, the evaluation criteria for competent/intermediate level is used.
Assessment criteria, approved/failed
Student
- can search for knowledge resourcefully utilizing sources of the field and uses the knowledge base of the field
- is familiar with the knowledge base and core components of the profession
- has adequate professional skills to work in the profession
- can work in a client-oriented way
- solves professional tasks and problems
- works safely and in accordance with the ethical principles of the field
- displays competence benefitting groups or projects
- is able to evaluate personal strengths and weaknesses and development needs
Assessment methods and criteria
Learning assignment
Guide plan, Assignment
Further information
N.B. In case the student’s educational language is other than Finnish, s/he carries out the course in Professional Swedish (Svenska - Kundbetjäning och handledning) and Finnish as a second language/foreign language.