Opinto-opas

Objective

Students learn to design, implement, control and develop operations of manufacturing and service companies. Students will become familiar with methods and tools of forecasting, sales and operations planning, layout and capacity management, production and job scheduling and quality control. They will learn to recognize the production/service types and strategies and how to measure operations performance. They will learn the main ideology and tools used in different approaches of operations improvement.

Content

• Process design and mapping
• Service concepts and processes and delivery channels
• Layout planning and flow
• Process technology
• Planning levels (Strategic, tactical and operational)
• Production planning and execution process in ERP-systems
• Capacity management
• Operations improvement, (Lean Management, Quality Management)

Materials

N. Slack, S. Chambers & R. Johnston: Operations Management, eight edition, PEARSON/Prentice Hall (2016)

L.J. Krajewski, M. K. Malhorta, L.P.Ritzman: Operations Management, Processes and Supply Chains (12th edition 2019)

J. Heizer & B. Render: Operations Management, Sustainability and Supply Chain Management (12th edition 2017)

R. Johnston, G. Clark, M. Shulver: Service Operations Management, Improving Service Delivery, fourth edition 2012 or newer)

Teaching methods

Interactive lectures and exercises in class
Individual and group assignments
MS Visio workshop (process mapping)
LEAN GAME workshop and assignment
SAP workshop (Production Planning module)
Company visits and guest lectures

Further information

Participation in LEAN GAME workshop is compulsory.

Evaluation scale

0-5

Assessment criteria, satisfactory (1)

Sufficient performance:
showing just enough understanding of the subject to merit a pass grade but requiring greater effort to achieve a more satisfactory result

Assessment criteria, good (3)

Good performance:
showing strong understanding of basic concepts and good grasp of techniques, but with certain minor problems still requiring further attention

Assessment criteria, excellent (5)

Excellent performance:
not only fulfils all standard requirements but demonstrates originality and imagination

Assessment criteria, approved/failed

Not applicable

Assessment methods and criteria

Individual coursework 70 % consisting of:
- Cases and exercises related to lectures, reading and field trips
- Participation at LEAN GAME workshop and individual assignment based on the workshop
- Participation at SAP Production Planning workshops and assignment related to these

Group case assignment 30 %

Qualifications

Supply Chaiin Management